We want you to be satisfied with your purchase at Luke & Jack. If something is not as it should be, please contact us.
Delivery & Despatch
Discretion Assured - Luke & Jack ship packages in discreet, unbranded boxes.
UK Delivery – UPS Tracked Delivery £5.95 - FREE UPS Tracked Delivery for orders to the value of £50.00 or more – Delivery usually takes 2-5 working days.
For your convenience, we also offer delivery to UPS Collection points. Choose this option during checkout and select a collection point closest to you.
Due to the nature of our products, we reserve the right to decline orders that request delivery to non-residential addresses including business addresses. Please use a UPS Collection Point instead if you are unable to securely receive packages at your home address.
When an order is returned to us after an attempted delivery, you will receive a refund for the value of the order minus the shipping costs.
If you decide to order again, delivery charges will apply as normal.
Luke & Jack is not responsible for any orders delayed by incorrect information given at checkout, so please ensure you enter all information correctly.
Product Return within 30 Days after Delivery
Products can be returned within 30 days after delivery for exchange or refund under the following conditions:
Item must be absolutely new and unused, in its original and undamaged packaging.
Sealed packaging must be unopened.
For hygienic reasons, intimate toys (such as dildos and plugs) cannot be returned once removed from the plastic packaging.
Underwear must be in its original packaging, in the same condition as delivered, unworn and with all tags and labels attached.
To return or exchange the goods, please visit Order History to get your RMA (Return Merchandise Authorization) number and further information/instructions.
Is your item faulty? Contact us first using the Contact Us page or email us at firstname.lastname@example.org. If the product is defective, Luke & Jack will cover reasonable return shipping costs.
We guarantee the quality of all products for up to 1 year after the purchase date for defects in material or manufacturing. This warranty does not cover faults caused by:
Improper use or mishandling
Improper storage or maintenance
Normal wear and tear
Did your product break? Please contact us at email@example.com, and we will advise you on how to proceed. Luke & Jack covers the return shipping costs of faulty items.